Terms and Conditions
The online store www.chakrahoney.com is owned and operated by Robinord OÜ, registry code 10209913, registered address Metsaserva talu, Tila küla, Tartumaa 60532, Estonia.
Validity of the Sales Contract, Product and Price Information
These Terms and Conditions apply to purchases made from the Chakra Honey online store at www.chakrahoney.com.
The prices of products sold in the online store are displayed next to each product. All prices are shown in euros (EUR).
Delivery charges are added to the price of the products. Delivery charges depend on the destination country, delivery method and other relevant shipping conditions. The applicable delivery options and charges are displayed to the customer during checkout before the order is confirmed.
Information about each product is provided on the relevant product page in the online store.
Placing an Order
To place an order, the customer must add the desired products to the shopping cart, complete the required information fields and select an available delivery method.
The total amount payable, including applicable delivery charges, is displayed before the order is confirmed.
Available payment methods may include:
- bank payments;
- credit or debit card payments;
- Google Pay and Apple Pay;
- bank transfer based on an invoice;
- other payment methods made available through the payment service provider.
The payment methods available to the customer may vary depending on the customer’s country and the services supported by the payment service provider.
Payments are processed by Montonio Finance UAB. Payments are made outside the online store in a secure payment environment. The seller does not have access to the customer’s bank account or payment card details.
The sales contract enters into force when the amount payable for the order has been successfully received.
The owner of the online store is the controller of personal data and transfers the personal data necessary for processing payments to the payment service provider Montonio Finance UAB.
If an ordered product cannot be supplied because it is out of stock or for another reason, the customer will be informed as soon as possible. Any amount already paid for the unavailable product, including the applicable delivery charge where relevant, will be refunded without undue delay and no later than 14 days after the customer has been informed.
Delivery
The online store delivers orders to the countries and destinations available for selection during checkout.
Available delivery methods depend on the destination country and may include parcel pickup points, parcel lockers and courier delivery. The delivery methods available for a particular destination are displayed during checkout.
For deliveries within Estonia, additional local delivery and collection options may be available.
Delivery costs are paid by the customer and are displayed during checkout before the order is confirmed.
Orders within Estonia are generally delivered to the selected destination within 3–7 business days after the sales contract enters into force.
International orders are generally delivered within 14 calendar days. Actual delivery times may vary depending on the destination country, carrier and circumstances outside the seller’s control.
In exceptional circumstances, delivery may take up to 45 calendar days.
If a delivery time has not otherwise been agreed, the applicable mandatory consumer protection rules concerning delivery times remain in force.
Right of Withdrawal
A consumer has the right to withdraw from a distance contract within 14 days after receiving the goods, unless an exception to the right of withdrawal applies under applicable law.
The right of withdrawal does not apply to customers who purchase goods as legal entities or for purposes relating to their business or professional activities.
To exercise the right of withdrawal, the customer must notify the online store of the decision to withdraw within 14 days of receiving the goods.
The customer may submit a withdrawal request using the withdrawal form available on the Chakra Honey website. The customer will receive electronic confirmation when the withdrawal request has been received.
During the 14-day withdrawal period, the customer may handle the goods only to the extent necessary to establish their nature, characteristics and functioning, in the same way as would normally be permitted in a physical store.
If the goods have been handled beyond what is necessary to establish their nature, characteristics and functioning, and their value has consequently decreased, the online store has the right to reduce the amount refunded in proportion to the decrease in value.
The customer bears the direct cost of returning the goods unless the online store has agreed to bear the cost or the goods do not conform to the order, for example because the wrong or defective goods were delivered.
The customer must return the goods within 14 days after notifying the online store of the withdrawal or provide evidence that the goods were handed over to the carrier within that period.
The online store will reimburse payments received under the contract, including the cost of the least expensive standard delivery method offered by the online store, without undue delay and no later than 14 days after receiving the customer’s notice of withdrawal.
The online store may withhold the reimbursement until it has received the returned goods or until the customer has provided evidence that the goods have been sent back, whichever occurs first.
If the customer selected a delivery method that was more expensive than the least expensive standard delivery method offered by the online store, the online store is not required to reimburse the additional delivery cost.
The right of withdrawal may be excluded in circumstances provided by applicable law, including certain goods that are liable to deteriorate or expire rapidly and certain sealed goods which are not suitable for return for health protection or hygiene reasons once unsealed.
The online store has the right to cancel a sales transaction and request the return of goods if the price of the goods was displayed significantly below the normal market price due to an obvious error.
Non-Conforming or Defective Goods
The online store is responsible for goods that do not conform to the sales contract in accordance with applicable consumer protection law.
For consumers in the European Union, goods are covered by a minimum two-year legal guarantee against lack of conformity that existed at the time of delivery and becomes apparent within the applicable guarantee period.
Where applicable, if a lack of conformity becomes apparent within one year after delivery, it is presumed to have existed at the time of delivery unless proven otherwise or unless such a presumption is incompatible with the nature of the goods or the defect.
If the customer discovers a defect or lack of conformity, they should contact the online store as soon as possible by email at allan@metsaservamesi.ee or by telephone at +372 501 1312.
The online store is not responsible for defects caused after the goods have been delivered to the customer due to improper use, storage, handling or other circumstances attributable to the customer.
Where the online store is responsible for defective or non-conforming goods, the customer is entitled to the remedies provided by applicable law. Depending on the circumstances, these may include replacement, a price reduction or reimbursement.
The online store will respond to consumer complaints in writing or in a form that can be reproduced in writing within 15 days.
Processing of Personal Data
The online store processes the personal data provided by the customer for purposes including processing orders, receiving payments, providing customer service and arranging delivery.
Personal data necessary for delivery may be transferred to the relevant transport, parcel delivery or courier service provider.
Further information about the processing of personal data is available in the Privacy Policy of the online store.
Dispute Resolution and Applicable Law
These Terms and Conditions and sales contracts concluded through the online store are governed by the laws of the Republic of Estonia, without depriving consumers residing in another country of any mandatory consumer protection rights that apply to them under applicable law.
If the customer has a complaint regarding the online store, they should first contact the online store by email at allan@metsaservamesi.ee or by telephone at +372 501 1312.
The parties will attempt to resolve any dispute through negotiation.
Consumers may also use the consumer dispute resolution mechanisms available to them under applicable Estonian and European Union law. Estonian consumers may contact the Consumer Disputes Committee operating at the Consumer Protection and Technical Regulatory Authority.
Consumers residing in another European Union country may also seek assistance from the relevant consumer protection or alternative dispute resolution body in their country of residence, where applicable.