Refund and Returns Policy
When purchasing from the Chakra Honey online store, consumers have the right to withdraw from a distance contract within 14 days of receiving the goods, unless an exception to the right of withdrawal applies under applicable law.
The right of withdrawal does not apply to customers who purchase goods as legal entities or for purposes relating to their business or professional activities.
Returns
To exercise the right of withdrawal, the customer must submit a withdrawal request within 14 days of receiving the goods. The withdrawal request can be submitted using the withdrawal form available on the Chakra Honey website. The customer will receive electronic confirmation that the withdrawal request has been received.
The returned goods may only have been handled to the extent necessary to establish their nature, characteristics and functioning, in the same way as would normally be permitted in a physical store.
If the goods have been handled beyond what is necessary to establish their nature, characteristics and functioning, and their value has consequently decreased, Chakra Honey has the right to reduce the amount refunded in proportion to the decrease in value.
The customer bears the direct cost of returning the goods unless the reason for the return is that the goods do not conform to the order, for example if the wrong or defective goods were delivered.
The customer must return the goods within 14 days after submitting the withdrawal request or provide evidence that the goods were handed over to the carrier within that period.
The right of withdrawal may be excluded in cases provided by applicable law, including certain goods that are liable to deteriorate or expire rapidly and certain sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.
Refunds
The online store will reimburse all payments received under the contract, including the cost of the least expensive standard delivery method offered by the online store, without undue delay and no later than 14 days after receiving the customer’s notice of withdrawal.
The online store may withhold the reimbursement until the returned goods have been received or until the customer has provided evidence that the goods have been sent back, whichever occurs first.
If the customer selected a delivery method that was more expensive than the least expensive standard delivery method offered by the online store, the additional delivery cost will not be reimbursed.
Refunds will generally be made using the same payment method that was used for the original transaction, unless otherwise agreed with the customer.
Incorrect or Defective Goods
If the customer receives an incorrect or defective product, please contact us as soon as possible by email at allan@metsaservamesi.ee or by telephone at +372 501 1312.
Where the goods are defective or do not conform to the order, the customer’s rights are determined in accordance with applicable consumer protection law.
Questions About Returns and Refunds
If you have any questions regarding returns or refunds, please contact us:
Robinord OÜ
Metsaserva farm, Tila village, Tartu Country 60532
Estonia
Email: allan@metsaservamesi.ee
Telephone: +372 501 1312