Privacy Policy
1. General Provisions
1.1. This Privacy Policy sets out the principles governing the collection, processing and storage of personal data. Personal data is collected, processed and stored by the data controller Robinord OÜ (hereinafter referred to as the Data Controller).
1.2. For the purposes of this Privacy Policy, a data subject is a customer or any other natural person whose personal data is processed by the Data Controller.
1.3. For the purposes of this Privacy Policy, a customer is anyone who purchases goods or services from the Data Controller’s website.
1.4. The Data Controller complies with the data processing principles established by applicable legislation. Among other things, the Data Controller processes personal data lawfully, fairly and securely. The Data Controller is able to demonstrate that personal data has been processed in accordance with applicable legislation.
2. Collection, Processing and Storage of Personal Data
2.1. The personal data collected, processed and stored by the Data Controller is collected electronically, primarily through the website and by email.
2.2. By providing their personal data, the data subject grants the Data Controller the right to collect, organise, use and manage, for the purposes defined in this Privacy Policy, the personal data that the data subject provides directly or indirectly when purchasing goods or services through the website.
2.3. The data subject is responsible for ensuring that the information provided by them is accurate, correct and complete. Knowingly providing false information is considered a violation of this Privacy Policy. The data subject is obliged to notify the Data Controller immediately of any changes to the information provided.
2.4. The Data Controller is not liable for any damage caused to the data subject or third parties as a result of false information provided by the data subject.
3. Processing of Customers’ Personal Data
3.1. The Data Controller may process the following personal data of the data subject:
3.1.1. First and last name;
3.1.2. Telephone number;
3.1.3. Email address;
3.1.4. Delivery address;
3.1.5. Company name, if provided by the customer;
3.1.6. Order information, including ordered products, quantities and the value of the order.
3.2. In addition to the above, the Data Controller has the right to collect information about the customer that is available in public registers.
3.3. The legal basis for the processing of personal data is Article 6(1)(a), (b), (c) and (f) of the General Data Protection Regulation:
a) the data subject has given consent to the processing of their personal data for one or more specific purposes;
b) processing is necessary for the performance of a contract to which the data subject is a party or in order to take steps at the request of the data subject prior to entering into a contract;
c) processing is necessary for compliance with a legal obligation to which the Data Controller is subject;
f) processing is necessary for the purposes of the legitimate interests pursued by the Data Controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require the protection of personal data, in particular where the data subject is a child.
3.4. Processing of personal data according to the purpose of processing:
3.4.1. Purpose of processing – security and safety
Maximum retention period for personal data – in accordance with the time limits prescribed by law.
3.4.2. Purpose of processing – order processing
Maximum retention period for personal data – 7 years from the end of the relevant financial year, to the extent that the retention of the data is necessary for compliance with a legal obligation.
3.4.3. Purpose of processing – ensuring the operation of the online store services
Maximum retention period for personal data – until the purpose has been fulfilled or in accordance with the time limits established by applicable legislation.
3.4.4. Purpose of processing – customer management
Maximum retention period for personal data – until the end of the customer relationship or in accordance with the time limits established by applicable legislation.
3.4.5. Purpose of processing – financial activities and accounting
Maximum retention period for personal data – in accordance with the time limits prescribed by law.
3.5. The Data Controller has the right to share customers’ personal data with third parties, such as authorised data processors, accountants, transport and courier companies, and companies providing payment transfer services. The Data Controller is the controller of personal data. The Data Controller transfers the personal data necessary for making payments to the payment service provider Montonio Finance UAB.
3.6. When processing and storing the data subject’s personal data, the Data Controller applies organisational and technical measures to ensure the protection of personal data against accidental or unlawful destruction, alteration, disclosure and any other unlawful processing.
3.7. The Data Controller retains the personal data of data subjects only for as long as necessary to fulfil the relevant purpose of processing or to comply with obligations arising from applicable legislation.
4. Rights of the Data Subject
4.1. The data subject has the right to access and review their personal data.
4.2. The data subject has the right to receive information about the processing of their personal data.
4.3. The data subject has the right to supplement or correct inaccurate data.
4.4. If the Data Controller processes the data subject’s personal data on the basis of the data subject’s consent, the data subject has the right to withdraw their consent at any time.
4.5. To exercise their rights, the data subject may contact the online store’s customer support at allan@metsaservamesi.ee.
4.6. The data subject may also lodge a complaint with the Estonian Data Protection Inspectorate in order to protect their rights.
5. Final Provisions
5.1. These data protection terms have been prepared in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), the Personal Data Protection Act of the Republic of Estonia, and the legislation of the Republic of Estonia and the European Union.
5.2. The Data Controller has the right to amend these data protection terms in part or in full by notifying data subjects of the changes through the website www.chakrahoney.com.